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March 15, 2019 - World Consumer Rights Day.

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March 15, 2019 - World Consumer Rights Day.

In accordance with the Decree of the President of the Republic of Belarus dated March 26, 1998 No. 157 “On state holidays, public holidays and memorable dates in the Republic of Belarus”, a public holiday is celebrated annually on March 15 in the country - Consumer Day.

This year in Belarus it is held under the motto “Consumer Protection in the Age of Smart Technologies”.

In modern conditions, digital technologies are increasingly being used, which are changing the nature of many services and products. So, services for providing online payment for purchases of goods, housing and communal services, mobile communications, the Internet, tickets, etc., have become familiar to many citizens.

Electric energy can be paid by means of AIS "Calculation" (ERIP), for this it is necessary:

• Log in to the system
• Select the “Payments”
tab • “Calculation” ERIP system tab
• Utility payments
• Electricity, heat supply
• Choose a city or region - district - energy supplying organization
• Electricity
• Enter a personal account (consists of 7 characters)
• Enter meter readings for which payment is made
* Please note: earlier in the “Current value of the electric meter” box there were no values, and the subscriber had to enter the current meter readings on his own, now in this cell the value “0” is automatically set, and, in in case the subscriber does not enter the meter readings, the calculation for the consumed electricity will be carried out by the ERIP system “Settlement” by default up to the readings “0”.
• Carefully check the full name, address, period for which the payment is made, other details of the payment requirement
* In case the payment made by the subscriber exceeds the actually consumed amount of electric energy, excessively transferred funds are credited to future payments or returned to the citizen's card account minus the costs associated with crediting and returning excessively transferred funds (commission fee). If you have questions about the calculations for the consumed electric energy, contact the energy supplying organization.
• Make a payment.

Information on tariffs for the population for heat and electricity can be found on our website in the "Information to the consumer" section .

In section“Appeals of citizens and legal entities” can be implemented: an
electronic appointment with the management of the enterprise. In the “My Account” section , a household subscriber can get comprehensive information about the state of their calculations for consumed electricity, information about the installed metering device, applicable tariffs, benefits and other settlement parameters, and find out a phone number for information.

Within the framework of the Consumer's Day, the Vitebskenergo RUE on March 15 from 16.00 to 17.00 will host an extraordinary “direct telephone line” on the topic “Issues of Consumer Payments for Electric Energy”. Operator phone: (0212) 491070.

Administrative Procedures
Connection to the Electric Power Supply System